Case Study: The Grove 3rd Q 2025
Concierge: Anjali Sebastian
Patient: Nenise C.
Patient Age: 55
Admission Date: 06/28/2025
Admitted from: Westchester Medical Center
Length of stay: 3 months
Reason for stay: MVA
Details of Experience:
On June 8th, Nenise C.’s life changed in an instant. At 5:00 a.m., on her way to work after celebrating her husband’s birthday, she was struck head-on by a driver, under the influence, who was traveling on the wrong side of the road. The impact caused her car to flip three times before crashing into the trees. She recalls the terrifying moment vividly: the burns across her chest from the seatbelt, the difficulty breathing from multiple rib fractures, and the horrifying sight of her right foot twisted in the wrong direction. With her left foot trapped in the dashboard and her body broken, she thought she might not survive. “Please call my husband,” she remembers telling the officers who broke through the glass to free her.
Nenise sustained severe injuries, including fractures of her femur, patella, tibia, and ribs, requiring three surgeries performed at Westchester Medical Center by Dr. Adam Shaner, whom she describes as “a remarkable doctor.” After weeks of hospital care, Nenise was admitted to The Grove for rehabilitation, where she has been recovering for the past three months. Her journey has been both physically and emotionally demanding. In addition to coping with her injuries, Nenise has struggled with trauma, sleepless nights, and the heartache of missing an entire summer with her family—including her son’s 13th birthday and their annual family trip. Yet through it all, she has found strength, encouragement, and compassion from her caregivers.
She is especially grateful to her nurse Eric, as well as CNAs Nadine, English, Pauline, and Patricia, who have gone above and beyond to provide comfort. She recalls how, upon her arrival, she was highly emotional and distressed until Patricia gently reassured her to stop crying, telling her things would get better. From that moment, the two shared a special connection. Nenise also praises Shankay and Katrina for always ensuring she was as comfortable as possible throughout her stay, noting that all the staff truly deserve recognition for their dedication.
Physical therapy has been another vital part of her progress. Nenise highlights the encouragement and positivity she receives from Angela and Divya. “I can have a bad day, feeling incredibly discouraged, and Angela will come in with a big smile calling me ‘sunshine’ and encouraging me to work hard,” she shares. Her surgeon himself commended The Grove’s therapy team, noting the tremendous progress she has made. When she first arrived, Nenise was unable to get out of bed; now, just three months later, she is walking with the help of a walker.
At 55 years old, Nenise is a mother, wife, and survivor. Her resilience, combined with the skill and compassion of her care team, has carried her through an incredibly difficult journey. She continues to work hard each day in rehab, motivated by the love of her family and the support of the staff she now considers part of her extended family.